A loss is when the coverage proves out. We're in your corner for it.
A claim is the whole point of the policy — and the moment a landlord most needs someone who knows the file. Here's what to do when your rental property has a loss, and how we handle it from first notice through payment.
What to do at the moment of loss
Make people safe first
Get tenants and anyone on the premises to safety. Call 911 for fire, injury, or any emergency. Property is replaceable; people aren't.
Stop the loss from getting worse
Take reasonable steps to prevent further damage — shut off water, board a broken window, tarp a roof. Your policy expects you to mitigate, and keeping the damage from spreading protects your claim. Keep receipts for what you spend.
Document everything
Photograph and video the damage before cleanup. Note dates, times, and what happened. Hold onto damaged property where it's safe to, until the adjuster has seen it.
Report it to us — fast
Call us as soon as people are safe and the loss is contained. Prompt first notice is one of the biggest drivers of a smooth claim. We open it with the carrier and stay on it with you.
Report a claim — anytime
For after-hours and weekend emergencies, call and follow the prompts for claims. For non-urgent losses, call during business hours or email support@crazyrichagents.com.
How we handle your claim
We're an independent agency, which means at claim time we work for you, not the carrier. Our role is to be the advocate who knows your file:
- We file first notice correctly — to the right carrier, with the right facts, so the claim starts clean.
- We translate the policy — what's covered, what your deductible is, how loss of rents and ordinance-or-law apply to your specific loss.
- We coordinate the moving parts — adjuster scheduling, documentation, and, on a multi-line loss, making sure property, liability, and flood claims don't fall between carriers.
- We push for a fair, timely resolution — and tell you straight if something in the carrier's position doesn't look right.
Where the coverage decisions you made earlier pay off
A claim is where the placement either holds up or doesn't. The replacement-cost dwelling form instead of actual cash value. The loss-of-rents limit sized to this year's rents. The ordinance-or-law endorsement that covers the code upgrades a rebuild triggers. The umbrella over a liability claim that exceeded the GL limit. These aren't abstractions at claim time — they're the difference between whole and out of pocket.
FAQ
Should I report a small loss, or just pay it myself?
Call us before you decide. We'll talk through your deductible, how a claim might affect renewal, and whether reporting makes sense. Reporting late, then changing your mind, is worse than a quick call up front — and some losses you're required to report regardless.
Who pays the contractor — me or the carrier?
It depends on the policy and the loss. Often the carrier issues payment (sometimes jointly with your mortgagee) and you coordinate the repair. We walk you through how payment flows on your specific claim so there are no surprises.
My tenant caused the damage. Does my policy still respond?
Your property policy generally responds to covered perils regardless of cause, subject to terms; the carrier may then pursue the responsible party (subrogation). Tenant-caused damage is also why your lease should require renter's insurance. We'll sort out which policy responds.
Will one claim get me non-renewed?
Not usually on its own, but loss history affects pricing and appetite over time. Part of our job is advising when a claim is worth filing and helping you manage the program so a single loss doesn't reshape your renewals.
Not a client yet? Get the coverage that holds up at claim.
The time to fix the form, the limit, and the umbrella is before the loss — not during it. Quote your whole portfolio and we'll tell you straight where you're exposed.